Independent Health Complaints Advocate - Derbyshire Mind

Closing date:
Interview Date :
£23,836 per annum (NJC points 17-19. Starting salary point 17)
37 hours per week
Office base in Derby with travel throughout Derbyshire

About the role

Derbyshire Mind has a long history of providing high quality, independent advocacy services throughout Derbyshire. Our Independent Specialist and Community Advocacy teams support clients to express their views, wishes and feelings and assist them in safeguarding their rights.

Advocates work with a wide range of service users to ensure that an individual’s unique views, wishes and preferences are expressed clearly and are central to care planning and decision making. An advocate will help service users to speak up and act for themselves, and will facilitate supported decision making. This can include listening and providing information and representing someone’s views by speaking on their behalf.

We are looking for enthusiastic, passionate, hard-working individuals to join our Advocacy team. The role involves providing independent specialist advocacy to Derbyshire residents wishing to pursue a formal complaint about poor treatment or service provided through or funded by the NHS in England.

The successful candidate will have knowledge of the legislation, policies and guidance that influence and underpin NHS complaints, an understanding of NHS Complaints Procedures and Regulations and local knowledge of NHS services in Derbyshire. We are looking for candidates who have excellent communication and relationship building skills, with an enthusiastic, committed and flexible approach.

Application packs are available for download from our website here. Alternatively, please email [email protected]

All candidates must submit the application form (no CVs accepted).

CLOSING DATE: Wednesday 26th February 2020, at 5.00pm
Interviews will be held during the week beginning 9th March 2020, in Derby

These posts are subject to a criminal records check with the disclosure and barring service.  Derbyshire Mind aims to be an Equal Opportunities Employer

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