Head of Supporter Relations

About the role

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

As Head of Supporter Relations, you will be responsible for ensuring supporters have a positive and memorable experience of their support for Mind. You'll do this through the strategic management of the fulfilment agencies/suppliers, and Supporter Relations functions, ensuring the delivery of exemplary, efficient and compliant supporter care that develop long-term supporter relationships. Working in partnership with fundraising and non-fundraising teams across the organisation, you will influence best practice in customer service, fulfilment, and regulatory compliance.

For more information about the role, please click on the following link to view the candidate pack: Mind - Head of Supporter Relations Candidate Pack

About you

We would like to hear from you if you have experience in the following:

• line managing a team
• leading a customer service team to deliver an exceptional service
• complaints management
• providing strategic and operational foresight
• stakeholder management along with influencing skills

How to Apply

To apply for this role, please submit your CV and a supporting statement.

Your statement should be up to 2 pages long (no more than 900 words), answering the following questions:

1. What is your motivation to work for Mind and what attracts you to this role specifically?
2. From what you know about the opportunity, what skills and experience would you bring that will enable you to be successful in this role?
3. Please share your experience in leading a team to deliver excellent customer service.

Closing Date: Sunday 5 June at 23:59.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

• Supporting people likely to develop mental health problems, to stay well
• Empowering people who experience a mental health problem to make informed choices about how they live and recover
• Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
• Opening the doors to people with experience of mental health problems participating fully in society
• Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

• Open: We reach out to anyone who needs us
• Together: We're stronger in partnership
• Responsive: We listen, we act
• Independent: We speak out fearlessly
• Unstoppable: We never give up

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind