Get help now Make a donation

Application Deadline
04 April 2022

Interview Date
22 April 2022

Contract type
Fixed Term (13 months - Maternity Cover)

Hours
35

Salary
£44,708 - £50,511

Location
London
Cardiff

Head of Supporter Engagement

About the role

The unique experiences and views of people with mental health problems are at the heart of everything we do. Today, more people than ever are joining us amid a groundswell of public support and awareness of mental health.

We need you to drive forward our big ambitions for improving how we engage our supporters. From those who donate regularly; run, cycle or even game for us to those taking campaign actions; shopping or using their personal experiences to join the fight for mental health. We’ve invested in a new CRM and are now looking to drive forward supporter journeys that will provide a personal and tailored experience to all our supporters.

You’ll be responsible for driving change across the organisation and leading the supporter engagement working group made up of audience managers from across fundraising, campaigns, membership and participation.

If you are passionate about engaging with people, excited about driving cross organisational change and inquisitive about data and supporter journeys - testing, evaluating and improving every step, we want to hear from you. This role is also open to internal secondments.

This position is in line with current guidance. Post holders will be expected to be in the office a minimum of two days a week (or more, depending on the arrangements of your team).  The role will retain some flexibility of working from home (hybrid working).

Equality and Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Becoming an anti-racist organisation is at the centre of our work. For more information please see our Strategy below.

Our Strategy

More details and how to apply

For more information and a full person specification, please see the Job Description below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals are:

  • Supporting people likely to develop mental health problems, to stay well
  • Empowering people who experience a mental health problem to make informed choices about how they live and recover
  • Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
  • Opening the doors to people with experience of mental health problems participating fully in society
  • Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

  • Open: We reach out to anyone who needs us.
  • Together: We're stronger in partnership.
  • Responsive: We listen, we act.
  • Independent: We speak out fearlessly.
  • Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind

Other ways to get involved

arrow_upwardBack to Top