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Application Deadline
03 April 2022

Contract type

35 hours per week (Monday to Friday)


Mind Retail Head Office
2 Redman Place, Stratford, London E20 1JQ

E-Commerce Manager (Mind Retail)

About the role

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.

With the nation facing a mental health emergency, and high demand for our information and support, there’s never been a more important time to join Mind. 

We have big goals over the next few years. We’re going to be fighting for mental health in a way we never have before.

Will you join us?

This brand new and exciting E-Commerce Manager role will own the delivery of Mind Retail’s E-Commerce financial and operational business plans. It'll also influence the development of e-commerce strategy across Mind Retail.

As E-Commerce Manager in Mind Retail, you will do the following:

  • Co-ordinate all e-commerce activity to develop an optimised, efficient user experience. From marketing strategy through to on site merchandising and development, fulfilment operations and customer service.
  • Work collaboratively with the Marketing and Digital teams within National Mind to devise high impact, targeted content and campaigns. You'll optimise the user journey through Mind platforms, maximising CRO.
  • Own all aspects of the current e-commerce platforms - Mind’s Online Shop and Mind eBay - as well as identifying and introducing new e-commerce opportunities.
  • Take the operational lead in preparing business strategies.
  • Produce forecasts of income and expenditure for all Mind Retail e-commerce revenue.

With experience of demonstrating strong leadership within an e-commerce role, the successful candidate will also be comfortable working collaboratively within a small, busy central team.

Practical experience is essential, as you'll be supporting our Mind shops with day to day queries and helping to embed consistent processes. You'll also support the set-up and growth of the eBay operation across a number of shops.

Solid knowledge and a proven track record of driving results using digital marketing techniques is essential. You should also have working knowledge of managing an eBay shop, and an understanding of the importance of brand management.

More Details

 We offer fantastic benefits, including:

  • Flexible working
  • Core induction and excellent training and development opportunities
  • Employee Assistance Programme
  • 25 days’ holiday

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. We therefore encourage an early application.

Equality and Diversity

We value diversity and embrace the different views each of us brings. We're creating an inclusive working environment where we appreciate everyone for exactly who they are.

We want to become truly anti-racist in everything we do. And want to make sure we treat our employees fairly and equitably at work.

Becoming anti-racist sits at the heart of our work. For more information, take a look at our strategy page.

Read about our Strategy

More details and how to apply

For more information and a full person specification, please see the job description below. 

Job Description

To apply, please forward your CV and a covering letter outlining your suitability for the role to [email protected]

A little more about Mind

Our goals are:

  • Supporting people likely to develop mental health problems, to stay well
  • Empowering people who experience a mental health problem to make informed choices about how they live and recover
  • Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
  • Opening the doors to people with experience of mental health problems participating fully in society
  • Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

  • Open: We reach out to anyone who needs us.
  • Together: We're stronger in partnership.
  • Responsive: We listen, we act.
  • Independent: We speak out fearlessly.
  • Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind

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