Deputy CRM Manager

Closing date:
29/09/2019
Interview Date :
07/10/2019
Salary:
£41,826 inc London weighting
Hours:
35
Location:
East London, Stratford
Contract :
Fixed Term

About the role

Mind and mental health are on the public and government’s agendas like never before.  At the same time, many people with mental health problems are not able to access good quality services so there’s never been a greater need for the work we do.  Mind has seen huge growth over the last four years. This presents us some internal challenges to overcome to ensure that as we grow, we work as efficiently and effectively as possible. In line with this growth and as part of an organisation-wide digital transformation programme, Mind is implementing Microsoft Dynamics 365 for CRM across the charity.350+staff are now live as part of “Phase 1 and Phase 2” with about 100 more coming onto the system during the 3rd and final release.

Reporting to the CRM Manager you will be responsible for leading the management and maintenance of our suite of internal processes, driving forward and facilitating the sign off of new processes that will support the current and future deliverables of the CRM project and BAU team.

 

We are looking for someone:

  • To lead and take ownership of producing a detailed suite of internal processes in order to provide clear and decisive guidance to both internal colleagues and end users.
  • To work with the CRM Manager and Data Quality Manager to develop an ongoing retention programme, taking the lead on turning policy in to a robust and manageable process.
  • To design and implement a robust change-control process for any requested amendments or improvements to processes.
  • To take overall responsibility for the management of the BAU ticket system (Cherwell), including building and delivering regular KPI reports.
  • To be responsible for the management of agreed SLA’s, monitoring adherence and reporting on performance.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Closing date: 29 September 2019

Interviews: 07 October 2019

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

 

How to apply

To apply for this post, please complete the documents below and email them to us, stating the vacancy job title and reference number 19-121

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