03 October 2021
11 October 2021
£36,443 - £41,983 (including London Weighting)
We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.
35 Hours per week
We have big goals over the next few years.
We’re going to be fighting for mental health in a way we never have before.
Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Will you join us?
We are embarking on our new, three-year Data, Insight and CRM Strategy, to maximise our data as an asset, create an insight driven culture and modernise our ways of working.
As part of this we are introducing new tools, technologies and processes to continually improve our data and CRM capabilities; and empower a digital-first approach.
If you have excellent data and CRM skills along with outstanding customer service and account management skills, and a clear understanding of project management plus the ability to support user-teams in improving our ways of working, then this is the role for you!
You will need:
Experience of business partnering with internal stakeholders, promoting cross-team working through regular meetings, consulting and advising on pieces of work/projects that have Data & CRM involvement and empowering users to feel confident in their use of data and CRM.
Experience of extracting and importing data into a CRM System, with focus on good quality, accurate data. Ability to produce analysis to inform marketing strategies. Advanced technical knowledge of a range of database marketing techniques, including data structure in relational database management systems.
Experience of gathering and refining business requirements, translating them into data specifications and implementing a solution as well as developing and documenting operational business processes, procedures and guidance.
Ability to communicate effectively with technical and non-technical colleagues at different levels of seniority. Excellent organisational skills with the ability to manage and take responsibility for own workloads, handle multiple priorities and meet strict deadlines. High level of accuracy and an eye for detail are also essential.
Ability to find creative solutions to complex problems and contribute with innovative ideas and solutions and the ability to tackle tasks in a systematic, efficient and logical manner and use collaboration to deliver more effective solutions.
Closing Date: 3rd October 2021
Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.
This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.
We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.
For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.
If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.
Our values underpin everything we do. They are:
To get to know us a little better and more information on working at Mind, including our benefits, please click the button below