Data and CRM Services Manager

About the role

Fixed Term until 31 July 2023

We are in an exciting phase of our 3-year Data, Insight, and CRM Strategy. We're maximising our data as an asset, creating an insight-driven culture and modernising our ways of working.

As Data and CRM Services Manager, you will lead a small team and will be responsible for managing and maintaining our suite of internal data-driven processes. You'll drive forward and facilitate the sign off of new processes that will enable Mind to be data-driven and insight-led.

You will report to the Senior Data and CRM Operations Manager and will work with colleagues within the team as well as end users to improve understanding of and adherence to agreed processes.

You will need:

Experience of business partnering with internal stakeholders, promoting cross-team working through regular meetings, consulting and advising on pieces of work/projects that have Data and CRM involvement and empowering users to feel confident in their use of data and CRM
Experience of extracting and importing data into a CRM System, with focus on good quality, accurate data
Ability to communicate effectively with technical and non-technical colleagues at different levels of seniority
Ability to find creative solutions to complex problems and contribute with innovative ideas and solutions
The ability to tackle tasks in a systematic, efficient and logical manner, and use collaboration to deliver more effective solutions

This is the role for you if you have:

Strong management experience, with a business partnering approach
Experience managing the day-to-day workload of a busy database team
Experience being hands-on, providing support with work as needed and ensuring the team provides exceptional customer service to users and stakeholders

Closing date: 21 August 2022

Interviews expected to take place: 5 September 2022

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

For more information about the role, please see the Job Description below.

Job Description

Working pattern

We're now moving to hybrid working. This means working remotely some of the time and coming into the office at least 2 days a week. More flexible working patterns can be discussed.

How to apply

To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team ([email protected]) who will be happy to support you.

Equality and Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work. Regardless of race, gender, age, religion, identity and experience.

We want to make sure that all our employees are treated fairly and equitably at work. This includes promoting equity in physical and mental health for everyone.

We are committed to becoming truly anti-racist in everything we do. Read our Strategy to find out more.

Our Strategy

About Mind

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

Our goals

Staying well: Support people likely to develop mental health problems, to stay well.

Empowering choice: Empower people who experience a mental health problem to make informed choices about how they live and recover

Improving services and support: Ensure people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem

Enabling social participation: Open the doors to people with experience of mental health problems participating fully in society

Removing inequality of opportunity: Gain equality of treatment for people who experience both mental health and other forms of discrimination

Organisational excellence: Make the most of our assets by building a culture of excellence.