CRM Project Manager

Closing date:
23/09/2019
Interview Date :
09/10/2019
Salary:
£47,574 inc London weighting
Hours:
35 hours per week
Location:
East London,Stratford
Contract :
6 months fixed term

CRM Project Manager

Mind and mental health are on the public and government’s agendas like never before.  At the same time, many people with mental health problems are not able to access good quality services so there’s never been a greater need for the work we do.  Mind has seen huge growth over the last four years. This presents us some internal challenges to overcome to ensure that as we grow, we work as efficiently and effectively as possible. In line with this growth and as part of an organisation-wide digital transformation programme, Mind is implementing Microsoft Dynamics 365 for CRM across the charity. 300 staff are now live as part of “phase 1” and 100 more are coming onto the system during this first phase as part of the 3rd and final release.

This is an exciting and varied role for a Project Manager who would relish the opportunity to work in a fast growing organisation. Reporting to the Head of Data and Supporter Relations you will be responsible for leading the end to end delivery of the CRM Project within agreed timescales and budgets and to an excellent level of quality.

We are looking for someone:

  • Who can apply project management experience to deliver a complex project across the organisation: using in-depth knowledge of project management to continually improve and simplify delivery process.
  • With the strength to manage challenging and demanding stakeholder group maintaining a strong customer service orientation with the ability to retain respect of the stakeholders needs in circumstances where problems arise. 
  • With proven success in encouraging consistent and efficient working practices and high levels of quality in user teams
  • Understanding and empathy for the challenges and attitudes of a not for profit organisation but with a keen commercial drive for focussed and efficient delivery.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Closing date: 12 noon, 23rd of September 2019

Interviews: 9th October 2019

How to apply

To apply for this post, please complete the documents below and email them to us, stating the vacancy job title and reference number 19-108

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