Business Systems Design Manager

About the role

35 Hours per week

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are embarking on our new, three-year Data, Insight and CRM Strategy, to maximise our data as an asset, create an insight-driven culture and modernise our ways of working.

As part of this, we are introducing new tools, technology and processes to continually improve our data and CRM capabilities; and empower a digital-first approach.

If you have experience of business analysis including the ability to simplify complex problems, as well as strong problem-solving skills, with the ability to understand business needs and prioritise and deliver robust solutions with demonstrable benefits, then this is the role for you!

You will need:

• Strong motivational and leadership qualities, and experience of managing change at an operational level, with proven success in bringing about change in teams not directly controlled

• Excellent experience in project management methodologies, processes and standards

• Extensive experience of successfully managing the full life cycle of complex Technology / CRM / Data change and process improvement projects across multiple departments

• Experience of managing change at an operational level, with proven success in bringing about change in teams not directly controlled.

You will be responsible for leading Business Systems Design across our CRM Systems and data-driven processes, ensuring our ways of working are robust, fit for purpose and scalable as well as leading the streamlining of technical and business processes to leverage the new capabilities brought by the implementation of a Data Hub/Data Warehouse and new middleware technology. Please view the attached job description and person specification for the full list of duties and responsibilities.

Closing Date: 5th July 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit click on the button below.

Our Strategy

More details and how to apply

For more information and a full person specification, please check on the Job Description button below. To apply, please click on the Apply Now button on the top left of the screen.

If you need us to make any adjustments to our recruitment process, please contact our HR team [email protected] who will be happy to support you.

Job Description

A little more about Mind

Our goals:

• Supporting people likely to develop mental health problems, to stay well
• Empowering people who experience a mental health problem to make informed choices about how they live and recover
• Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
• Opening the doors to people with experience of mental health problems participating fully in society
• Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

• Open: We reach out to anyone who needs us.
• Together: We're stronger in partnership.
• Responsive: We listen, we act.
• Independent: We speak out fearlessly.
• Unstoppable: We never give up.

To get to know us a little better and more information on working at Mind, including our benefits,  please click the button below

Working for Mind