Mind will only collect, process and store information we have openly collected from you or with your consent, in accordance with data protection laws. Your details will be held only by Mind and will not be made available to any third party, except where otherwise stated.
If you have any queries concerning this right, please contact our Data Protection Officer at Mind 15-19 Broadway, Stratford, London E15 4BQ or email us on email@example.com
What happens after I have registered online?
If you requested your guide online, you will receive a thank you email that contains a link to the PDF guide.
How will my phone number be used?
You’ll only receive 1 phone call from us a year regarding fundraising. As a charity we appreciate the opportunity to talk to you about ways you can help us.
Will you sell on my personal details to other charities/companies?
We use carefully selected suppliers to help deliver our communications, and we will keep any personal information safe, only using your details to contact you in the ways you’ve agreed to. We will always adhere to laws around the use of data, and we will not share your details with anyone else, including other charities.
Are you going to ask me for money?
This is a free guide to help anyone who might be experiencing stress and anxiety. We are not asking for any money in exchange for this guide. It is completely free. Mind is a charity and we rely on donations to continue our work. If you would like to give a gift you would be helping us make sure no one has to face a mental health problem alone.
There has been a lot in the press about charities hounding people for donations. Are you going to call me back and ask for donations?
We will not contact you again by phone unless you agree to us doing so. If you are happy for Mind to contact you again in future then we may contact you about fundraising campaigns. You can opt out of this at any time. If you’d like to know more about our data protection policy, please contact us on 020 8215 2243 or email firstname.lastname@example.org
Do you contact elderly people and ask them for money?
We only contact people who have agreed to share their information with us. We do not have information about the dates of birth of all of our donors. However, people of all ages donate to Mind and support our work. If you’d like to read our Donor Charter, please contact us on 020 8215 2243 or email email@example.com
How do I know you are genuinely working for Mind?
If you have been called by person claiming work for Mind and you believe they might not be genuine, please contact the Mind’s Supporter Services team on 020 8215 2243 or email firstname.lastname@example.org with information on who approached you, how and when.
Can I opt out of future communications?
Yes, you can. All you need to do is contact email@example.com or call 020 8215 2243 to let us know.
I wish to make a complaint.
Certainly, we take complaints very seriously. Please can you contact us at firstname.lastname@example.org or telephone us on 020 8215 2331.
Does Mind comply with official standards in fundraising?
As a member of the Fundraising Standards Board (FRSB) Mind fundraises in accordance with the FRSB Fundraising promise and the Institute of Fundraising Codes of Fundraising Practice.
We will acknowledge receipt of your complaint. We will then commit to investigating and responding to your complaint as quickly as possible. Following our response, if you are still not happy with the outcome of your complaint, you can contact the FRSB.
I have experience of mental health problems - you should not call me.
If you don’t want to receive a call from us, please contact email@example.com call 020 8215 2243 to let us know.
If you need further support for your mental health problems, contact our Mind Infoline 0300 123 3393. It’s completely confidential and they can offer information and support. Our lines are open Monday to Friday 9am to 6pm. You may also find it helpful to look at the Mind website www.mind.org.uk
I think this campaign is brilliant and I’d like to do more for Mind. What are my options?
There are many ways you can get involved with Mind. What you do will depend on your interests and how much time you want to spend on it. You could join our Mind membership scheme, which will put you at the heart of everything we do, including helping us shape our future strategy and electing our Trustees. You can be a volunteer at one of our events, join our campaigns for better mental health services, or even become a spokesperson (a ‘Voice of Mind’) for our future campaigns. Don’t forget you can also volunteer in your local Mind shop, or get involved with activities at your closest local Mind. Find out more on our website: www.mind.org.uk/get-involved
Why is Mind running this campaign?
As a charity one of the things we do is to offer advice and support to anyone who needs it. This free guide will help people experiencing stress and anxiety.
We hope that during this campaign at least 4,000 people will get the support and advice they might otherwise not have got.
Our campaign is helping raise awareness of stress and anxiety. We have found that 50 per cent of people don’t realise that anxiety can be a mental health problem and therefore they don’t seek help.
People still feel stigmatised by mental health problems and our message is loud and clear that ‘it’s ok to cry’ and that if you are struggling with your mental health it’s ok to ask for support.
I ordered my stress and anxiety guide and haven’t received it.
This form now only offers a PDF downloadable guide, not the print version. However if you have ordered a print version, just email our Supporter Relations team to let us know you’ve not received your guide along with your name, address and mobile number we called you on at firstname.lastname@example.org or call us on 020 8215 2243 and we’ll get another sent out to you.