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Sophie Corlett, Director of External Relations, said: “When someone is in a mental health hospital they are likely to be at their most unwell and most vulnerable. They and their loved ones need to be able to trust that they will be kept safe and treated with dignity throughout the time they are in hospital. Aside from protecting people’s basic rights, being treated in a warm, caring and respectful way can make a huge difference to a person’s recovery. Services must do all they can to ensure they are providing safe and therapeutic care.”