Landlords and managers of properties should make reasonable adjustments for you if you are at a major disadvantage because of your mental health problems and it is reasonable, but you have to ask them for it.
Changes to the physical environment
You can ask your landlord or property manager to:
- replace signs or notices
- change taps or door handles
- replace or adapt door bells or entry systems
- change colours to walls, doors or other surfaces.
But you can't ask them to:
- make any changes that would involve removing or changing the physical features of your home. So they can’t be expected to alter the walls, floors or windows or anything like that.
Changes to the tenancy's policy and practices
You can ask for changes to the tenancy's policy and practices, and for them to provide some services or aids if you are at a disadvantage compared with tenants who do not have your disability.
You can ask your landlord for changes to how they:
- tell you about the policies that affect your tenancy
- send out important notices about your rent and tenancy conditions
- give you access to any tenancy support services they have
- communicate with you – for example, giving you a face-to-face meeting to explain what rights you have in your tenancy instead of just sending you a letter.
