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Explains the law that protects you from discrimination by organisations or people that provide goods, facilities or services. Explains what you can do if you have been discriminated against and where you can get support and advice.
This includes services provided by:
A service provider must not discriminate against people with disabilities:
The service provider can held responsible for the actions of their staff or agents, for example a waiter in a restaurant or receptionist at the local authority. They may be protected if:
A public authority carries out a public function when it performs its particular legal duties and powers, for example licensing, planning or enforcement of parking.
Public authorities can get private companies or voluntary organisations to carry out their public functions. For example:
Some public functions are not covered by the Equality Act at all, including:
These are organisations whose role is of a public nature. This includes:
This information was published in February 2018. We will revise it in 2020.
References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.