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Complaining about health and social care

Explains what you can do if you experience a problem with the health or social care you receive or think you should have received.

Mind's services

  • Mind's Legal Line provides legal information and general advice by phone. 
  • Local Minds offer face-to-face services across England and Wales. These services include talking therapies, peer support and advocacy.

How to find an advocate

To find advocacy services and groups in your area, you could call Mind's Legal Line on 0300 466 6463 or contact your local Mind.

If you're in hospital, you can also contact the:

In some situations, you may be legally entitled to the support of an advocate. For more information, see our page on your legal rights to advocacy.

Other organisations

Action Against Medical Accidents (AvMA)

0345 123 2352
Advice and support for people affected by avoidable harm in healthcare.

Care Quality Commission (CQC)
Regulates and inspects health and social care services in England.

Care Inspectorate Wales (CIW)
Independent regulator for social care in Wales, where you can make complaints about care providers and workers.

General Medical Council (GMC)
Helps to protect patients and support doctors, and maintains a register of licensed doctors.

Health in Wales
Information about health problems and treatments, including details of local NHS services in Wales.

Health and Care Professions Council (HCPC)
Regulates some types of health, psychology and social work professionals.

HealthWatch England
Helps represent people who use health and social care services in England.

Healthcare Inspectorate Wales (HIW)
Independent regulator for healthcare in Wales, where you can make complaints and provide feedback.

Law Society
Professional association for solicitors in England and Wales. Includes a searchable directory of solicitors.

Local Government and Social Care Ombudsman
The final stage for complaints about councils and some other organisations providing local public services.

Nursing and Midwifery Council (NMC)
Regulates nurses and midwives in the UK.

Parliamentary and Health Service Ombudsman

0345 015 4033
Makes final decisions on complaints that have not been resolved by the NHS in England and UK government departments.

Patient Advice and Liaison Services (PALS)
Offers confidential advice, support and information on health-related matters. You can find services by searching on NHS UK or asking a doctor or healthcare professional for their details.

Patients Association

0800 345 7115
Charity that promotes the voice of patients in health services.

Public Services Ombudsman for Wales

0300 790 0203
Looks into complaints about public services and independent care providers in Wales.

This information was published in May 2017.

This page is currently under review. All content was accurate when published. 

References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.

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