Complaining about health and social care

Explains what you can do if you experience a problem with the health or social care you receive or think you should have received. Applies to England and Wales.

Your stories

Stockport MindFest

Rachel, Mind Infoline advisor
Posted on 12/12/2013

Sharing my story with the Mind Infoline

Katie blogs about why she agreed to meet Mind's Infoline team, and shares her experiences of being sectioned.

Katie Siobhan
Posted on 13/12/2012

Mind's new text service

Simon blogs about the Mind Infoline's new text service and how he was involved in setting it up.

Simon
Posted on 01/05/2014

Useful contacts

Action Against Medical Accidents (AvMA)

0845 123 2352
avma.org.uk

UK charity for patient safety and justice. Provides free independent advice and support to people affected by medical accidents through their specialist helpline, written casework and inquest support services.

Care Quality Commission (CQC)

0300 061 6161 (press ‘1’ to speak to the mental health team)
enquiries@cqc.org.uk
cqc.org.uk

For complaints about anything that may have happened during your time in hospital under section (in England).

Care and Social Services Inspectorate of Wales

0300 7900 126
cssiw.org.uk

Regulates and inspects to improve care and social services for people in Wales.

Community Health Councils

wales.nhs.uk

Community Health Councils listen to what individuals and the community have to say about the health services provided for them. They can help you access your medical records or make complaints about NHS services.

General Medical Council (GMC)

0161 923 6602
gmc-uk.org

Independent organisation that helps to protect patients and improve medical education and practice across the UK.

Health and Care Professions Council

0300 500 6184
hcpc-uk.co.uk

A regulator that maintains standards of health and care professionals, including arts therapists, occupational therapists and social workers.

HealthWatch England

0300 068 3000
healthwatch.co.uk

National consumer champion in health and care. It has power to make sure the voice of the consumer is heard by commissioners and regulators of health and care services.

Health Inspectorate Wales

0300 062 8163
hiw.org.uk

Independent watchdog for the health services in Wales. Provides information on its work, investigations and publications.

Law Society

020 7242 1222 (England)
029 2064 5254 (Wales)
lawsociety.org.uk

Provides details of solicitors you can get in touch with for specialist legal advice. You can find details about solicitors by using their find a solicitor tool.

Local Government and Social Care Ombudsman

0300 061 0614 (to make a complaint)
lgo.org.uk

The final stage for complaints about councils and some other organisations providing local public services. Looks at complaints about adult social care providers (such as care homes and home care providers). Free service that independently investigates complaints.

NHS complaints advocacy (England)

0300 330 5454
nhscomplaintsadvocacy.org

Free, confidential advocacy service available to anyone who wants support to make a complaint to the NHS.

Nursing and Midwifery Council (NMC)

0207 637 7181
nmc.org.uk

Nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland.

Parliamentary and Health Service Ombudsman

0345 015 4033
ombudsman.org.uk

Independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments.

Patient Advice and Liaison services (PALS)

nhs.uk

PALS offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. To find out where your nearest PALS is, you can ask your local hospital, GP surgery or call NHS 111. You can also search on the NHS Choices website.

Patients Association

0208 423 8999
patients-association.org.uk

National healthcare charity promoting the voice of patients in health services.

Public Services Ombudsman for Wales

0300 790 0203
ombudsman-wales.org.uk

Looks into complaints about public services and independent care providers in Wales.


This information was published in May 2017. We will revise it in 2019.


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