Complaining about health and social care
Explains what you can do if you experience a problem with the health or social care you receive or think you should have received.
How to find an advocate
If you're in hospital, you can also contact the:
In some situations, you may be legally entitled to the support of an advocate. For more information, see our page on your legal rights to advocacy.
Care Quality Commission (CQC)
Regulates and inspects health and social care services in England.
Care Inspectorate Wales (CIW)
Independent regulator for social care in Wales, where you can make complaints about care providers and workers.
General Medical Council (GMC)
Helps to protect patients and support doctors, and maintains a register of licensed doctors.
Health in Wales
Information about health problems and treatments, including details of local NHS services in Wales.
Health and Care Professions Council (HCPC)
Regulates some types of health, psychology and social work professionals.
Helps represent people who use health and social care services in England.
Healthcare Inspectorate Wales (HIW)
Independent regulator for healthcare in Wales, where you can make complaints and provide feedback.
Professional association for solicitors in England and Wales. Includes a searchable directory of solicitors.
Local Government and Social Care Ombudsman
The final stage for complaints about councils and some other organisations providing local public services.
Patient Advice and Liaison Services (PALS)
Offers confidential advice, support and information on health-related matters. You can find services by searching on NHS UK or asking a doctor or healthcare professional for their details.
This information was published in May 2017.
This page is currently under review. All content was accurate when published.
References are available on request. If you would like to reproduce any of this information, see our page on permissions and licensing.