Association of British Insurers (ABI)
Provides information about insurance and a list of accredited insurers. Produces best-practice guidelines for insurance companies.
British Insurance Brokers' Association
0870 950 1790
Provides information about insurance, and 'find a broker' service to find specialist insurers, who offer cover based on factors such as medical conditions.
England: 03444 111 444
Wales: 03444 77 20 20
Free, confidential and independent advice on a range of issues, including legal advice about making a claim.
Equality Advisory Support Service (EASS)
0808 800 0082
Free advice and information for people who may have experienced discrimination.
European Health Insurance Card (EHIC)
automated telephone service: 0300 330 1350
Visit the website to apply.
Financial Ombudsman Service (FOS)
0800 023 4567 (freephone from a landline)
0300 123 9 123 (if you want to avoid high tariffs when calling from a mobile)
An independent organisation that deals with individual complaints between consumers and companies that supply financial services. A telephone interpretation service is available for non-English speakers.
The UK government's official website. Contains guidance for British nationals with a mental health problem on foreign travel, and foreign travel insurance.
Law Centres Network
Find a local Law Centre where you can get free legal advice and representation if you can’t afford a lawyer.
The Law Society
Online database to find a solicitor in your area.
Money Advice Service
0300 500 5000
Free, impartial advice about money matters, including information about insurance and details about how to make a complaint against an insurance company.
Provides consumer information on choosing private medical insurance.
This information was published in August 2015. We will revise it in 2018.