Helpline Banner (2)

Mind Infoline

Our team provides information on a range of topics including:

  • types of mental health problems
  • where to get help
  • medication and alternative treatments
  • advocacy.

We will look for details of help and support in your own area. 

Contact us

Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays).

0300 123 3393
[email protected]
Text: 86463

Mind Infoline
PO Box 75225
E15 9FS

Legal Line

We provide legal information and general advice on mental health related law covering:

  • mental health
  • mental capacity
  • community care
  • human rights and discrimination/equality related to mental health issues.

Contact us

You can call us between 9am and 6pm Monday to Friday (except Bank Holidays).

0300 466 6463
[email protected]

You can also write to us at:

Mind Legal Line
PO Box 75225
E15 9FS

Blue Light Infoline

Our Blue Light Infoline is just for emergency service staff, volunteers and their families. 

Our team provides information on a range of topics including:

  • staying mentally healthy for work
  • types of mental health problem
  • how and where to get help
  • medication and alternative treatments
  • advocacy
  • post traumatic stress disorder (PTSD)
  • existing emergency service support
  • mental health and the law.

Find out more about the Blue Light Infoline. 

Contact us

We are open Monday to Friday, 9am to 6pm (except for bank holidays). 

What can I do if the helplines are closed?

If you need mental health information and our helplines are closed, please visit our Mental health A-Z or contact NHS 111.

For a listening ear or just someone to talk to the Samaritans are open 24 hours a day, 7 days a week. You can call them on 116 123 or email [email protected]

What do I do if I need urgent help?


We want to make our Infoline as easy to contact as possible. We are trying out web chat as a way of connecting you with a trained advisor. If you see a web chat box open and you’ve got a question about mental health you’d like to ask, start typing to begin the conversation. Find out more about web chat.

If you have any questions about how our text service works, they should be answered on this page.

I am over the moon with the service I received from you. It is no understatement to say, I have felt like I have been playing some kind of rubik's cube over the last couple of months, constantly trying and retrying different avenues, but getting mentally exhausted and ending up in the same place. Your reply with the different options given, has left us feeling that there is help we can connect to.

What you can expect from our Infolines


Mind Infoline and Legal Line are confidential services, we want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:

  • you ask us to get you help because you can’t do this yourself
  • we believe someone else is at risk of serious harm
  • we are told about acts of terrorism or bomb warnings
  • you are under 18 and we think you are at risk of serious harm
  • you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm

We always want to give you as much control as possible, and will explain our policy to you and tell you if we feel we might need to contact emergency services to help you access support. 

Telephone calls are recorded but for training purposes only. If you contact us by phone we will be able to see your phone number, and might use this if one of the situations listed above comes us. If you prefer to remain completely anonymous you might want to withhold your number before calling.

If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account. Emails, letters and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Line. 

Anonymised details of queries, such as age and query topic, are kept to help us develop the service and raise funds to keep it going.


Hearing or speech impaired callers

  • For our Infoline call: 18001 0300 123 3393
  • For our Legal Line call: 18001 0300 466 6463

A relay assistance will either type or repeat the words either of us are using so we can have a conversation.

You can also use the free NGT Lite app.

Speaking to us in a different language

We can provide an interpreter using Language Line. This service offers translation in over 170 languages.

  • For our Infoline call: 0300 123 3393 
  • For our Legal Legal Line call: 0300 466 6463

Remember to ask for the Language Line service when you call.


Phone calls from UK landlines are charged at local rates. Charges from mobile telephones vary considerably.  The charge for your call will depend on your mobile phone provider and the contract that you have with them.  Mind does not get any money from telephone calls.

Donations to our work

Our helplines are dependent on donations to remain open. If you can, please make a donation so we can continue to support people in need.


We can't help you with essays or research projects, as our staff do not have the capacity.  Have a look at our information and support pages, as it may be of use.  

You may print any of this information for your own use and are welcome to quote it in your essay or project, taking account of your own responsibilities to cite sources and give references.

Quality assurance

MHHP Quality Standard

The Mind Infoline has achieved the Helplines Partnership Quality Standard for Helplines.  

With support and understanding, we enable people to make informed choices.

Mental Health A-Z

Information and advice on a huge range of mental health topics

> Read our A-Z


Helping you to better understand and support people with mental health problems

> Find out more

Special offers

Check out our promotional offers on print and digital booklets, for a limited time only

> Visit our shop today