Donor charter

When you consider making a gift to Mind, we undertake that:

  • all communications concerning it will be honest, truthful and will comply with the law 
  • your right to privacy will be respected and you will not subjected to any form of undue pressure 
  • your gift will be applied to the purpose for which it was originally requested 
  • your gift will be used in a way the preserves the dignity of the beneficiary/ies 
  • your gift will be handled responsibly and to the greatest advantage of the beneficiary/ies 
  • fundraisers will consider your wishes as a donor and will be transparent in their dealings with you 
  • fundraisers will achieve the highest professional standards at all times 
  • fundraisers will at all times be aware of Mind's commitment to equal opportunities and diversity and implement these values and policies in all communications
  • email, letter and phone enquiries requiring an answer, will be responded to with seven working days.

Any concerns you may have relating to these points will be handled swiftly and effectively.

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