However you choose to support Mind we are committed to treating you with respect and openness if you have any questions at all that cannot be answered below please contact us.
How do I opt out of receiving communications from Mind?
Please contact our Supporter Services team by email at [email protected] or call 0208 215 2243. Please enter Care2 opt out in the subject line.
We may need to take a few details from you to ensure that we can update your preferences.
How long will it take to get my gift?
You should get your gift up to 2 working weeks after signing up to support us.
I would like to donate. How will my money be used?
You can find lots of information about the impact your gift will have here. Your impact
Do you have a supporter promise?
We want you to know that we really value your support, whether that’s through taking action, giving up your time, being a member, fundraising on our behalf, making a gift in your will, supporting our shops or donating. We are committed to treating you with respect and openness, so this is our supporter promise to you
If you have any queries concerning this right, please contact our Data Protection Officer at Mind 15-19 Broadway, Stratford, London E15 4BQ or email us on [email protected]
Suppliers we work with
Sometimes we work with external suppliers to contact you, simply because our team isn't big enough and it's more cost effective.
we only work with professional organisations that meet our high standards and we train, monitor and regulate our external suppliers to meet our standards.
Everyone we work with that has contact with you takes part in mental health awareness training.
How will my data be used?
From time to time we will send you emails about the work of Mind and opportunities to get involved and support us. We may also contact you by phone, SMS and post. You can opt out of these channels at any time. Please contact our supporter services team [email protected]
Will you sell on my personal details to other charities/companies?
We use carefully selected suppliers to help deliver our communications, and we will keep any personal information safe, only using your details to contact you in the ways you’ve agreed to. We will always adhere to laws around the use of data, and we will not share your details with anyone else, including other charities.
Are you going to ask me for money?
As a charity from time to time we might as for donations as they are vital to our work. But you are under no obligation to donate and if you would like to opt out from these communications you can do at any time.
Do you contact elderly people and ask them for money?
We only contact people who have agreed to share their information with us. We do not have information about the dates of birth of all of our donors. However, people of all ages donate to Mind and support our work. Our supporter promise can be read here if you would like more information.
How do I know you are genuinely working for Mind?
If you have been called by person claiming work for Mind and you believe they might not be genuine, please contact the Mind’s Supporter Care team on 0208 215 2243 or email [email protected] with information on who approached you, how and when.
Can I opt out of future communications?
Yes, you can. All you need to do is contact [email protected] or call 0208 215 2243 to let us know.
I wish to make a complaint.
We take complaints very seriously. Please can you contact us at [email protected] or telephone us on 0208 215 2243.
Does Mind comply with official standards in fundraising?
As a member of the Fundraising Regulator Mind fundraises in accordance with their code and the Institute of Fundraising Codes of Fundraising Practice.
We will acknowledge receipt of your complaint. We will then commit to investigating and responding to your complaint as quickly as possible. Following our response, if you are still not happy with the outcome of your complaint, you can contact the Fundraising Regulator.
I have experience of mental health problems. Will you still ask me for money?
We do not hold medical information on our supporters, but we are aware that many do experience mental health problems. If you don’t want to receive fundraising communications from us, please contact [email protected] call 0208 215 2243 to let us know.
If you need further support for your mental health problems, contact our Mind Infoline 0300 123 3393. It’s completely confidential and they can offer information and support. Our lines are open Monday to Friday 9am to 6pm. You may also find it helpful to look at our mental health information on our website
I think this campaign is brilliant and I’d like to do more for Mind. What are my options?
There are many ways you can get involved with Mind. What you do will depend on your interests and how much time you want to spend on it. You could join our Mind membership scheme, which will put you at the heart of everything we do, including helping us shape our future strategy and electing our Trustees. You can be a volunteer at one of our events, join our campaigns for better mental health services.
Don’t forget you can also volunteer in your local Mind shop, or get involved with activities at your closest local Mind. Find out more on our website: www.mind.org.uk/get-involved
I signed up to support Mind a while ago and I still have not received my gift.
Please email our Supporter Services team to let us know you’ve not received it along with your name, address and mobile number we called you on at [email protected] or call us on 0208 215 2243 and we’ll get another sent out to you.