Mind membership terms and conditions

Thank you for joining Mind. The following are our terms and conditions of membership and you should read them carefully as they set out your rights and obligations as a member of Mind (a “Member” or “you” in what follows). These terms and conditions are based on our charitable constitution.

Background

Mind (National Association for Mental Health) is a registered charity, number 219830 of Granta House, 15/19 Broadway, London E15 4BQ and will be referred to as “Mind” or “we” in these terms and conditions.

Your details

1. All applications for membership shall be treated as if the terms of the Consumer Protection (Distance Selling) Regulations 2000 and EC  Directive 97/7/EC applied for the purposes of cancellation. Accordingly any cancellations in respect of these must be made within seven working days of the application being made. Cancellation must be sent by email to membership@mind.org.uk or by post to Granta House, 15/19 Broadway, London E15 4BQ, marked for the attention of the Membership Team, or telephone – 0300 999 6367.

2. You are responsible for informing us of changes to your personal details. [If you are provided with individual passwords for access to our on-line services, these must not be shared with anyone else.]

3. All Members agree that email addresses and other personal details provided to Mind may be used for administrative purposes and to fulfil your Mind membership. As part of your membership, Mind may also send you information about our products and services where we feel these would be of interest to you. We may contact you by post, telephone and/or email.

4. Of course, you can opt-out of these at any time, although they form part of your Membership benefits. If you wish to opt-out of Mind membership communications by any of the above channels please inform us in writing at Membership Team, Granta House, 15/19 Broadway, London E15 4BQ  or email at Membership@mind.org.uk. You can also unsubscribe from Mind emails via the unsubscribe link at the bottom of the email.

5. Mind take great care of your personal information. If you’d like to see full details of how we process your information, see our Privacy Policy at /legal-info/.

Subscription fees and payment

6. All Members shall pay an annual membership fee as set out below:
• For employed individuals: £26 per year
• For unemployed, retired, those receiving benefits or student  individuals: £6 per year.

7. The first year of membership shall operate for 12 months from the time at which we process your payment.

8. Payment by Direct Debit or Standing Order: When each membership period comes to an end, a renewal notice will be issued and  membership will be provisionally renewed for a further 12 months to ensure continuity of service. If renewal is not required you must inform Mind at the earliest reasonable opportunity and at least 28 days before the end of your membership period.

9. Payment by Cash, cheque, and credit/debit card: When each membership period comes to an end, a renewal notice will be issued, and the membership will be discontinued unless a further membership payment is received by you with a wish to continue your membership.

10. Members agree to settle all legitimate invoices by Mind within 28 days of receipt.

11. Membership may be terminated at the discretion of Mind if a Member is considered to be in breach of these terms and conditions, or such removal is sanctioned by a resolution of Mind’s Management Council, provided that in such circumstances, the Member has had a reasonable opportunity to explain to the Management Council why he or she should not be removed.

12. Subject to any statutory right to cancel, all membership fees are non-refundable once payment has been received.

Membership package

13. As a Member of Mind you are entitled to:
•    Membership card
•    Fortnightly membership enewsletter
•    Voting right for trustees
•    Quarterly membership magazines

However, Mind reserves the right to vary, amend or withdraw these services at our discretion.

14. Where you are not a resident of England and Wales, copies of all publications, communications and other materials will be provided to you by email.

15. Where you are a resident of England and Wales, copies of all publications, communications and other materials will be provided to you by post and/or email.

16. Clause 14 and 15 will be made void if indicated by yourself as outlined in Clause 4.

17. Each Member is entitled to one vote.

Mind publications materials

18. Unless stated otherwise, all publications and materials supplied to Members are the copyright work of Mind. Members may not reproduce, transmit, distribute, sell or commercially exploit these materials without the prior written consent of Mind or to the extent expressly permitted by law.

19. All information provided by Mind to Members is on an “as is basis”. Whilst Mind makes all reasonable efforts to ensure the accuracy and relevance of all such information we cannot guarantee the  completeness, quality or non-infringement of third parties rights in relation to these materials.

Application

20. Mind may at its absolute discretion refuse the application of an individual to become a member without having to give any reason for its decision. An applicant whose membership application is refused has the right to appeal to Mind’s “Council of Management” against the refusal and the Council of Management will re-consider the application in light of any further information provided by the applicant before reaching a final decision as to whether or not the individual should be admitted as a member.

21. To become a member, you must be a minimum age of 16 years old at time of application.

Liability

22. Subject to paragraph 24, in no event shall Mind be liable to Members or to any other third party for any lost profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with services, benefits and/or products supplied by Mind.

23. Subject to paragraph 24, liability under all circumstances shall be limited to the annual membership fee paid for by the individual concerned.

24. Nothing in these terms and conditions excludes liability for death or personal injury caused by Mind’s negligence or for fraud or fraudulent misrepresentation.

General

25. The rights of a Member are personal and cannot be transferred or assigned.

26. Membership rights shall cease on a Member’s death or an individual ceasing to be a Member.

27. These terms and conditions shall be governed by and interpreted in accordance with English law and any dispute shall be subject to the exclusive jurisdiction of the English Courts.

28. All members are bound by the Memorandum and Articles of Association of Mind. A copy of these is available from the Charities Commission. In the event of any conflict between these terms and conditions and the Memorandum and Articles of Association, these terms and conditions shall take precedence.

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