Mind in Bradford District and Craven – service manager

As service manager, you’ll take the lead on driving the strategic development of Guide-Line, our helpline service, while also having the opportunity to shape other mental health services. You’ll work closely with staff, volunteers, and external partners to ensure we meet evolving community needs, while championing the voices of the people we serve.

What you'll do

In this role you'll:

• Offer dynamic and effective leadership to the Guide-Line team
• Lead service development and improvement initiatives
• Effectively manage staff and volunteers, setting clear objectives and conducting regular reviews
• Build strong, collaborative relationships with internal colleagues and external stakeholders
• Ensure robust risk management practices are in place
• Oversee service budget management
• Champion the voice and influence of people who use our services
• Work strategically to align service goals with broader system priorities
• Participate in on-call duties on a rota basis

About you

We're looking for someone with:

• Proven experience managing teams within a mental health or related field, with a track record of service development and driving change
• Strong ability to build and maintain partnerships with stakeholders and external agencies, fostering collaboration and multi-agency working
• Expertise in recognising and managing risk, including safeguarding, while maintaining a focus on service quality and safety
• Excellent communication and data analysis skills, with the ability to produce clear, insightful reports that drive service improvements
• A proactive, solution-focused mindset, with a passion for leading innovative projects and meeting evolving community needs

How to apply

For more information about the role, and the benefits of working for us, click apply now at the top of this page. This will take you through to the Mind in Bradford District and Craven website.