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Application Deadline
01 November 2023

Contract type
Permanent

Hours
2 days (15 hours) per week

Salary
£27,000 per year (pro rata)

Where
Lambeth/Southwark/remote

Lambeth and Southwark Mind – client support officer: black river counselling service

We're looking for someone to provide an efficient and professional client support service to people from Black African/Caribbean heritage communities in Lambeth and Southwark.

What you'll do

In this role you'll:

  • Provide frontline support to clients wishing to access the Black River Counselling service
  • Conduct initial screening to assess clients' suitability for the service
  • Ensure competent and accurate appointment scheduling, provision of information about the service and signposting to other support services as necessary

About you

We're looking for someone with:

  • Experience of working in a mental health or social care setting
  • Experience of providing information and advice to individuals
  • Working knowledge and understanding of mental health legislation and practice including the Mental Health Act 1983
  • Good listening skills and the ability to react empathetically to clients’ difficulties whilst maintaining professionalism
  • Excellent organisational, time management and administrative skills
  • Strong IT skills (experience of working with appointments systems and databases)

How to apply

For more information about the role, and the benefits of working for us, click apply now at the top of this page. This will take you through to the Lambeth and Southwark Mind website.

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