Derbyshire Mind – bank support worker

Crisis support drop-in services are friendly and supportive non-clinical crisis services for adults who self-define as needing immediate help with their mental health or emotional wellbeing. Located in Buxton, Ripley and Swadlincote, the services offer out-of-hours mental health help, support and signposting in a relaxed and comfortable community environment.

The bank support worker role is a key member of the team delivering the mental health crisis support drop-in service on Fridays, Saturdays and Sundays, alongside volunteers.

What you'll do

In this role you'll:

• Be responsible for delivering the service to attendees who arrive at the service in emotional distress or mental health crisis
• Assess, monitor and support those individuals on a one-to-one basis and via appropriate group work
• Proactively identify signs of deteriorating mental health, ensuring appropriate intervention
• Support with crisis de-escalation
• Guide attendees in creating flexible crisis plans for future prevention

About you

We're looking for someone with:

• Strong active listening, problem-solving, and decision-making skills
• Ability to gather and interpret information effectively
• Solid understanding of common mental health conditions, safeguarding, confidentiality, and equality frameworks
• Strong interpersonal and communication abilities 
• IT proficiency
• Compassion, supportiveness, and emotional resilience
• Non-judgemental approach that values individuals' strengths and potential

How to apply

For more information about the role, and the benefits of working for us, click apply now at the top of this page. This will take you through to the Derbyshire Mind website.