Coventry and Warwickshire Mind – crisis helpline team leader

The helpline is a 24/7 service aimed at children and young people (CYP) living in Coventry and Warwickshire. As a Team Leader you'll provide support to the Coventry and Warwickshire Mind staff working on the helpline, alongside the Team Leader/Service Manager within Coventry and Warwickshire Partnership Trust.

What you'll do

In this role you'll:

• Work alongside our partner organisations to help the team provide a gateway to support, information and signposting to clinical and non-clinical interventions
• Lead on the distribution and management of individual workers' caseloads in the Crisis Helpline service
• Work alongside the Coventry and Warwickshire Partnership Trust Team Leader and Service Manager to ensure the provision of the crisis helpline service
• Ensure that staff maintain the Carenotes system through accurate data input and record keeping
• Ensure that your knowledge of local communities and organisations is kept up-to-date and that you utilise this knowledge to ensure appropriate and timely referral
• Build and maintain effective relationships with professionals and other agencies

About you

We're looking for someone with:

• Proven track record of line management/leadership
• Experience of working with a wide range of agencies
• Proven experience of delivering a service which provided a supporting role to mental health service users
• Experience of working with children, young people and their families
• Experience of providing telephone, online, email and live chat information
• Excellent communication and interpersonal skills
• Good IT skills
• Up to date knowledge of mental health, safeguarding and key issues linked to good wellbeing
• Strong commitment to empowering service users
• Access to a vehicle
• Ability to travel to venues across Coventry and Warwickshire and willingness to work in different community and partnership buildings

How to apply

For more information about the role, and the benefits of working for us, click apply now at the top of this page. This will take you through to the Coventry and Warwickshire Mind website.