Customer support and mental health

Location:
London
Formerly known as 'Telephone skills and mental health' :
When:
10:00am - 4:30pm
Where:
Mind, 15-19 Broadway, Stratford, London E15 4BQ
Who:
This course is suitable for anyone in a frontline role handling enquiries or providing support. Learn how to handle difficult situations with people who may be experiencing mental health problems.

Course outline

 

Aim: 

Increase your understanding of mental health problems and how this can impact on your customers, callers or clients and how best to support them. 

Who's it for? 

People whose roles bring them into direct contact with customers and callers either face-to-face, over the phone or online, such as, retail, customer services or support, and call centres.

 What's covered? 

• An overview of mental health problems 

• An outline of what support and treatments are available for mental health problems 

• Demonstration of how to recognise the signs and symptoms of mental health problems 

• A greater understanding of how customers/callers can appear as challenging 

• How to respond to and manage challenging situations sensitively– the structured conversation/call

 

 

 

How to find us

Mind, 15-19 Broadway, Stratford, E15 4BQ

London overground, Docklands Light Railway (DLR), Central Line and Jubilee Line all pull into Stratford or Stratford International Station and are all within 5 minutes walk of the training venue.

Course registration starts at 09:45am with the training starting promptly at 10:00am. 

 

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