To purchase items from Mind's online shop, you need to register as a customer. All information sent during the registration process is encrypted and the shop is secured using a Thwate Digital Certificate. You can review and update your customer information at any time using your login and password. Any orders can also be tracked by logging in to your account (http://mind.org.uk/account)
Although the Mind Shop website uses encryption security software in areas where on-line payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Mind or its agents
When you place an order, you will be sent an acknowledgement email stating the order number, date and time of order, billing and shipping information, goods ordered, sub total, shipping cost and grand total. Although the email will state method of payment (for example, credit card) it will not include the card details you have supplied for security reasons.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund will be given.
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
You have the right to cancel your order within seven working days. Any notice of cancellation should be sent to publications@mind.org.uk
1. Invoices (organisations only) are payable within 30 days from date of invoice.
2. Any shortages/non deliveries must be reported within 10 working days of receipt of invoice.
3. Goods can be returned as 'unsuitable' within 10 days of delivery, as follows:
i) Items must be returned in the original packaging and condition to:
Returns Department, Mind Mail Order, Granta House, 15-19 Broadway, London E15 4BQ.
Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement, credit note or refund.
ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Mind Mail Order.
iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.
iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.
Openmind magazine - magazines are not subject to the 10 day returns policy under the Distance Selling Regulations 2000. If you wish to cancel your subscription please contact openmind@mind.org.uk
4. None of the above terms and conditions affect your statutory rights.