What you can expect
Our helplines provide a confidential service. Telephone calls are recorded but for training purposes only.
We only release details in very exceptional circumstances eg suspected terrorism or other threats to the safety of others.
We can send you printed information using unmarked envelopes. If you contact us by email we will be able to see your email address. Although your address is kept confidential, you may prefer to remain completely anonymous by setting up another email account. Emails are stored securely and then deleted after three months for Mind Infoline and three years for Mind Legal Advice Service.
Anonymised details of queries, such as age and query topic, are kept to help us develop the service and raise funds to keep it going.
Hearing or speech impaired callers may contact us using the main helpline numbers or choose to use RNID textphone services to contact us.
We can arrange an interpreting service using Language Line services. Ask the Mind infoline team member when you call, if you want to use this service.
Phone calls from UK landlines are charged at local rates. Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them. Mind does not get any money from telephone calls.
Donations to our work
Our helplines are dependent on donations to remain open. If you can, please make a donation so we can continue to support people in need.
We can't help you with essays or research projects, as our staff do not have the capacity. Have a look at our information and support pages, as it may be of use.
You may print any of this information for your own use and are welcome to quote it in your essay or project, taking account of your own responsibilities to cite sources and give references.
The Mind Infoline has achieved the Helplines Partnership Quality Standard for Helplines.
With support and understanding, we enable people to make informed choices.