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Mind Infoline

Our team provides information on a range of topics including:

  • types of mental health problem
  • where to get help
  • medication and alternative treatments
  • advocacy.

We will look for details of help and support in your own area. 

Contact us

Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays).

0300 123 3393
info@mind.org.uk
Text: 86463

Mind Infoline
Unit 9
Cefn Coed Parc
Nantgarw
Cardiff
CF15 7QQ

Legal Line

We provide legal information and general advice on mental health related law covering:

  • mental health
  • mental capacity
  • community care
  • human rights and discrimination/equality related to mental health issues.

Contact us

We are open Monday to Friday (except for bank holidays).

legal@mind.org.uk

Mind Legal Line
Unit 9
Cefn Coed Parc
Nantgarw
Cardiff
CF15 7QQ

Please note: we are extremely busy on the Legal Line at present, and it may take up to 6 weeks for us to respond to your email or letter. We’re sorry about this, and hope to be back to normal shortly.

Blue Light Infoline

Our Blue Light Infoline is just for emergency service staff, volunteers and their families. 

Our team provides information on a range of topics including:

  • staying mentally healthy for work
  • types of mental health problem
  • how and where to get help
  • medication and alternative treatments
  • advocacy
  • Post Traumatic Stress Disorder (PTSD)
  • existing emergency service support
  • mental health and the law.

Find our more about the Blue Light Infoline. 

Contact us

We are open Monday to Friday, 9am to 6pm (except for bank holidays). 

Frequently Asked Questions

The Mind Infoline gets over 30,000 calls a year and some issues come up again and again, for example:

  • What can I do if a friend or relative will not seek help for a mental health problem?
  • What can I do if it is an emergency?
  • What does it mean to be sectioned?
  • How can I complain about the treatment I have received from NHS?

This page answers some of the most common questions we get and so if you are thinking of calling us is a good place to start. 

If you have an questions about how our text service works, they should be answered on this page.

What you can expect from our Infolines

I am over the moon with the service I received from you. It is no understatement to say, I have felt like I have been playing some kind of rubic cube over the last couple of months, constantly trying and retrying different avenues, but getting mentally exhausted and ending up in the same place. Your reply with the different options given, has left us feeling that there is help we can connect to.

Confidentiality

Mind Infoline and Legal Advice Service are confidential services, we want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:

  • you ask us to get you help because you can’t do this yourself
  • we believe someone else is at risk of serious harm
  • we are told about acts of terrorism or bomb warnings
  • you are under 18 and we think you are at risk of serious harm
  • you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm

We always want to give you as much control as possible, and will explain our policy to you and tell you if we feel we might need to contact emergency services to help you access support.

Telephone calls are recorded but for training purposes only. If you contact us by phone we will be able to see your phone number, and might use this if one of the situations listed above comes us. If you prefer to remain completely anonymous you might want to withhold your number before calling.

If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account. Emails, letters and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Advice Service.

Anonymised details of queries, such as age and query topic, are kept to help us develop the service and raise funds to keep it going.

Access

Hearing or speech impaired callers may contact us using the main helpline numbers or choose to use RNID textphone services to contact us.

We can arrange an interpreting service using Language Line services.  Ask the Mind infoline team member when you call, if you want to use this service.

Cost

Phone calls from UK landlines are charged at local rates. Charges from mobile telephones vary considerably.  The charge for your call will depend on your mobile phone provider and the contract that you have with them.  Mind does not get any money from telephone calls.

Donations to our work

Our helplines are dependent on donations to remain open. If you can, please make a donation so we can continue to support people in need.

Students

We can't help you with essays or research projects, as our staff do not have the capacity.  Have a look at our information and support pages, as it may be of use.  

You may print any of this information for your own use and are welcome to quote it in your essay or project, taking account of your own responsibilities to cite sources and give references.

Quality assurance

MHHP Quality Standard

The Mind Infoline has achieved the Helplines Partnership Quality Standard for Helplines.  

With support and understanding, we enable people to make informed choices.

Mental Health A-Z

Information and advice on a huge range of mental health topics

> Read our A-Z

Training

Helping you to better understand and support people with mental health problems

> View courses

Special offers

Check out our promotional offers on print and digital booklets, for a limited time only

> Visit our shop today