Terms and conditions of sale

To purchase items from Mind's online shop, you need to register as a customer. All information sent during the registration process is encrypted and the shop is secured using a Thwate Digital Certificate. You can review and update your customer information at any time using your login and password. Any orders can also be tracked by logging in to your account.

When you place an order, you will be sent an acknowledgement email stating the order number, date and time of order, billing and shipping information, goods ordered, sub total, shipping cost and grand total. Although the email will state method of payment (for example, credit card) it will not include the card details you have supplied for security reasons.

Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

You have the right to cancel your order within seven working days. Any notice of cancellation should be sent to shopping@mind.org.uk

1. Invoices (organisations only) are payable within 30 days from date of invoice.

2. Any shortages/non deliveries must be reported within 10 working days of receipt of invoice.

3. Goods can be returned as 'unsuitable' within 10 days of delivery, as follows:

i) Items must be returned in the original packaging and condition to:
Returns Department, Mind Mail Order, Granta House, 15-19 Broadway, London E15 4BQ.

Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement, credit note or refund.

ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Mind Mail Order.

iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.

iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.

Exceptions
Openmind magazine - newspapers and magazines are not subject to the 10 day returns policy under the Distance Selling Regulations 2000. If you wish to cancel your subscription please contact openmind@mind.org.uk

4. None of the above terms and conditions affect your statutory rights.

You can print the Terms and conditions from this page by going to File and selecting Print.

Business name:
Mind (NAMH)
Granta House
15-19 Broadway
London
E15 4BQ

Registered Charity No. 219830
Registered in England No. 424348

VAT No. 672 172046