MindinfoLine

Getting in contact
Who we are
What we do
What we don't do
Emails and confidentiality
Language Line
Our fees
Feedback
MindinfoLine Frequently Asked Questions

Getting in contact

You can ring us, email us or write to us.

0845 766 0163
info@mind.org.uk
Mind
PO Box 277
Manchester
M60 3XN

Deaf or speech impaired enquirers can use the same phone number (if you are using BT Textdirect add the prefix 18001).

We are open Monday to Friday, 9.15am to 5.15pm. Phone calls from the UK are charged at local rates.

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Who we are

• The service is run by a dedicated team of specialists, responding to over 25,000 enquiries a year.
• Information covered includes types of mental distress, where to get help, drug treatments, alternative therapies and advocacy.
• We have produced over 100 booklets and factsheets, which are updated regularly to give the latest information on mental health issues.
• Our database contains details of local Mind associations and other organisations where people can find help in their own areas.

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What we do

• We provide a mental health information service to people contacting us by phone, email or letter.
• We offer information, support and understanding.
• We seek to empower people, enabling them to make informed choices.
• We give legal information on mental health issues and can refer people to community legal services if appropriate.
• We research information that helps us respond to the varying needs of different groups in the community.
• We ensure confidentiality - no caller's name is kept without permission and all letters and emails are shredded or deleted within three months.
• We post all information in unmarked envelopes.
• We operate Mind's equal opportunities policy. 
• We occassionally monitor phone calls for training purposes.

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What we don't do

• We don't give medical advice. The focus is on a lay perspective on mental and emotional distress.
• We don't provide ongoing support.

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Emails and confidentiality

If you are contacting us by email your email address is visible to the person receiving it. Although your address is kept confidential, you may prefer to remain completely anonymous. If you visit, for example, mail.yahoo.co.uk or mail.google.com you can register for an email address that does not identify you.

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Language Line

We use Language Line, the telephone translation and interpreting service with access to more than 100 languages. The three-way conferencing facility enables information staff to communicate through a trained interpreter, making MindinfoLine accessible to many people whose first language is not English.

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Our fees

Mind is a charity so we rely on your financial support to keep MindinfoLine open.

We are happy to provide a free service for people who are unwaged, and our factsheets and booklets can be read for free on our website.

In order to continue our work, we ask those who are able to pay for the material we send to consider making a donation. Such donations enable us to maintain a service that is available to everyone.

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Feedback about our service

Please tell us what you think about our service by completing our feedback form.